Canon Business Process Services

01. Findings

The vendor has experienced multiple significant security incidents. In February 2020, a data breach compromised the sensitive information of thousands of current and former General Electric employees. In 2021, a ransomware attack led to a class-action lawsuit in the U.S. District Court for the Eastern District of New York. A settlement for this litigation, affecting approximately 10,300 employees, received initial approval in August 2022 and preliminary approval in November 2023. In November 2025, Canon confirmed it was targeted in a Clop ransomware campaign exploiting a zero-day in Oracle E-Business Suite. The parent company, Canon U.S.A., promotes a '5 Pillars of Security' framework for its devices and services.

02. Events

• [leadership] Dominic Janney Appointed CEO of Canon Financial Services

  Canon U.S.A. appointed Dominic Janney as Chief Executive Officer of Canon Financial Services.

  Jul 21, 2026, 12:00 AM · Source

• [breach] Clop Ransomware Campaign

  Canon confirmed it was targeted in a massive Clop ransomware campaign exploiting a zero-day in Oracle E-Business Suite.

  Nov 25, 2025, 12:00 AM · Source

• [legal] Preliminary Settlement Approval

  Court granted preliminary approval to a settlement resolving class action filed against Canon U.S.A. and other Canon companies over a ransomware attack.

  Nov 21, 2023, 12:00 AM · Source

• [legal] Settlement Approval for GE Breach

  Data breach settlement affecting 10,300 employees won initial approval, including $3,500 per class member.

  Aug 25, 2022, 12:00 AM · Source

Deterministic outside-in checks run directly against the vendor's domain - not inferred from press or marketing pages.

Last observed: Aug 19, 2026, 04:35 AM

• TLS certificate

  Certificate expires in 190 days

  infoPass

• Security headers

  5/6 security headers present

  infoPass

• Email authentication (SPF / DMARC)

  infoPass

04. Company

Canon Business Process Services (CBPS) is a U.S.-based outsourcing and offshoring services provider operating as a wholly owned subsidiary of Canon U.S.A., Inc. ^[11]. Headquartered in New York City, the firm employs between 1,001 and 5,000 people and serves enterprise clients with scalable process improvements ^[11]. The company leverages Six Sigma expertise and technology to help organizations achieve business agility and digital transformation ^[11]. It has been recognized as a Global Outsourcing 100 Leader by IAOP for 19 consecutive years ^[11]. CBPS operates with professionals located across the United States and in the Philippines ^[11].

05. Product

CBPS provides managed services and technology designed to boost operational efficiency while reducing risk and cost ^[13]. Its scope includes business process outsourcing functions such as accounts payable, document imaging, records and information management, print and mail, office services, and eDiscovery and litigation support ^[13]. The company applies quality management principles to lift business performance ^[13]. Competitors in this space include Iron Mountain, Conduent, Ricoh, Xerox, HCL Tech, Cognizant, Exela Technologies, Wipro, TTEC, and Genpact.

06. Recent News

Recent news highlights legal and security developments. A class-action lawsuit regarding the 2020 data breach affecting General Electric employees was filed in April 2020. Another class-action suit followed a 2021 ransomware attack. Settlements for these breaches received court approvals in 2022 and 2023. In November 2025, reports confirmed Canon was impacted by the Clop ransomware campaign targeting Oracle E-Business Suite vulnerabilities. Leadership changes include the appointment of Dominic Janney as CEO of Canon Financial Services in July 2026 ^[10].

07. Dependencies

Fourth parties this vendor relies on - subprocessors, infrastructure, and integrations surfaced from public sources.

• Oracle

  InfrastructureSource →

08. Competitors

Vendors offering a similar product or service - for side-by-side comparison, not a ranking.

• Iron Mountain

  Competitor in records management and outsourcing.

  Vet this vendor →

• Conduent

  Competitor in business process outsourcing.

  Vet this vendor →

• Ricoh

  Competitor in managed print and IT services.

  Vet this vendor →

10. Vendor response

Content in this section is vendor-supplied and does not alter Vendorisk.ai's risk tier or evaluation.

11. Assessment history

1. 8/19/2026, 4:35:50 AM · Elevated · 90

Risk delta is hidden until two stored snapshots can be compared.

12. Targeted questions

13. Sources

1. [1] Canon Business Process Services is a U.S.-based outsourcing and offshoring services provider operating as a wholly owned subsidiary of Canon U.S.A., Inc. Canon Business Process Services Company Overview, Contact Details & Competitors | LeadIQ
2. [2] The firm is headquartered in New York City and employs between 1,001 and 5,000 people. Canon Business Process Services Employee Directory, Headcount & Staff | LeadIQ
3. [3] The company has been recognized as a Global Outsourcing 100 Leader by IAOP for 19 consecutive years. Canon Business Process Services Company Overview, Contact Details & Competitors | LeadIQ
4. [4] CBPS provides managed services including accounts payable, document imaging, records and information management, print and mail, office services, and eDiscovery. Canon Business Process Services Email Formats & Email Address Examples | LeadIQ
5. [5] Competitors include Iron Mountain, Conduent, Ricoh, Xerox, HCL Tech, Cognizant, Exela Technologies, Wipro, TTEC and Genpact. Canon Business Process Services Competitors & Alternatives (2026)
6. [6] In February 2020, a data breach compromised the sensitive information of thousands of current and former General Electric employees. Canon Business Process Services, Inc. | The ClassAction.org Legal News Wire